NCFE Level 2 Certificate in Employability Skills

 

Unit 01 Understanding mindset (K/506/7243)

The learner will:

1 Understand how mindset can improve employability

The learner can:

1.1 Describe what mindset qualities are attractive to employers

1.2 Identify what mindset qualities they already have and those to be developed to achieve own job goals

1.3 Describe why honesty, commitment, flexibility and accountability are key qualities in a potential employee

1.4 Describe how to show honesty, commitment, flexibility and accountability in own behaviour

1.5 Describe how own mindset qualities could affect their employability

1.6 Produce an action plan to improve own mindset qualities

Unit 09: Setting your targets (A502/3554)

 

The learner will:

1 Understand how target-setting forms part of formal and informal appraisal

 

The learner will:

2 Know how to set personal targets that are specific, challenging, realistic and achievable, and evaluate their performance against their targets

The learner can:

1.1 Describe why target-setting is important in appraisals

1.2 Describe the types of features that help make good targets in an appraisal system

 

The learner can:

2.1 Set personal development targets that are:

  Specific

  challenging

  realistic

  achievable

2.2 Monitor their performance against the targets they have set themselves

2.3 Invite and deal positively with feedback on their progress against their targets

2.4 Describe how they can evaluate performance against their targets and explain how they know if they have been successful or not

Unit 10: Managing your time (F/502/3555)

 

The learner will:

1 Understand how time can be managed and know why time management is important
 

The learner will:

2 Be able to plan their own work actively with some autonomy

The learner can:

1.1 Describe the importance of time management and list 3 potential consequences of poor time management

1.2 Describe the techniques that are available to manage time

The learner can:

2.1 Plan a piece of work or learning that will involve some time management and show how they will manage their time effectively

2.2 Review their progress against suitable milestones they have identified

2.3 Recognise when support is needed and describe how they can work with an appropriate person to review their time management

Unit 14: Problem solving in a place of work (A/502/3537)

The learner will:

1 Understand the different types of problem they might encounter in the place of work

 

The Learner will:

2 Recognise the methods available to develop solutions for straightforward problems

 

The learner will:

3 Be able to identify a potential problem and the ways that it might be resolved

 

The learner can:

  1. Describe 2 main problems that can arise in the place of work in each of the following areas:

 people

 tasks

 resources

 

  1. Describe the impact that these problems can have on a business

 

The learner can:

2.1 Describe the main ways that businesses deal with problems related to:

 people

  tasks

 resources

2.2 Compare 2 different methods for solving the same problem in any of the 3 areas listed above

2.3 Explain the method they consider to be the most effective way to deal with the problem, giving reasons to justify their choice

 

The learner can:

3.1 Select a typical problem and describe the key features.

3.2 Describe how a business could resolve the problem by identifying the:

  options available

  implications of choosing each option

 3.3 Describe how the business would know the problem had been resolved

 

Unit 15: ICT for employment (D/502/3563)

 

The learner will:

1 Be able to appraise their own technology skills in relation to the different skills needed in different job roles

 

The learner will:

  1. Know how to use a range of ICT equipment safely and how to use software commonly found in a place of work

 

 

The learner can:

1.1 Describe how technology skills requirements can vary from job role to job role giving 3 examples of different job roles that they could apply for and showing what technology skills each requires

1.2 Describe the range of technology likely to be used in an employment sector they would like to work in

1.3 Carry out a self-audit of own ICT skills and familiarity with different technology used in the sector chosen

 

The learner can:

  1. Demonstrate safe and appropriate use of:

 a photocopier

 computer and printer

  1. Demonstrate the ability to use word processing software effectively to produce a 3-page report that is appropriately titled, saved and printed out. The report will include:

 use of the spell-checking tool

 a table

 use of titling

 appropriate use of a header and/or footer

  1. Demonstrate the ability to use email (or webmail) effectively, including being able to:

 send email with an attachment

 receive and respond to email appropriately

Unit 18 Understanding risk (R/502/3561)

The learner will:

1 Understand risk and what it means for a local business

 

The learner can:

  1. Describe what constitutes risk for businesses giving 3 examples 1.2 Research one local business and describe:

 the key risks that might be encountered in the place of work

 the contingency plans in place to mitigate against each risk described

 

Unit 19 Understanding and coping with change (Y/502/3559)

 

 

 

The learner will:

 

1 Understand why change can happen in the place of work and some of the positive and negative impacts

 

 

 

 

 

 

 

 

 

The learner will:

 

2 Understand the reactions of others to change and how these reactions can be supported

 

The learner can:

 

1.1 Describe the types of change that could occur in a place of work and provide examples of each. The types of changes will include technology, staff and 2 other examples

1.2 Describe a positive and negative change associated with the 4 types of change identified above

1.3 Describe why changes can happen in the place of work

 

The learner can:

 

2.1 Describe the types of reactions others may have to change and explain why they may have these reactions

2.2 Describe how they themselves perceive change, giving an honest appraisal of any concerns they might have

2.3 Outline the types of support networks that exist to help people cope with change in the place of work and provide examples for at least 2

 

 

Unit 22 Following instructions (K/502/3565)

 

 

 

The learner will:

 

1 Be able to follow verbal and written instructions related to work-based tasks

 

 

The learner can:

 

1.1 Describe why following instructions is important in work- based situations

1.2 Demonstrate their ability to follow verbal and written instructions in 3 different situations, showing they can:

  use active listening skills

  show appropriate use of questioning skills to clarify their understanding

  record the instructions in an appropriate way

1.3 Describe problems that can prevent understanding of verbal and written instructions and how they can be resolved

1.4 Describe 2 situations where following instructions and/or not following instructions can be unsafe

 

 

Unit 23  Understanding your responsibilities in the workplace (M/502/3566)

 

 

The learner will:

 

1 Understand their responsibilities as an individual within the place of work

 

 

 

 

The learner will:

 

  1. Know how to take responsibility for completing work tasks

 

 

 

 

The learner will:

 

3 Understand impact of own actions and behaviours

 

The learner can:

 

1.1 Describe the expectations your line manager has of you

1.2 Describe the expectations your fellow employees have of you

1.3 Describe the health and safety responsibilities you have as an employee

 

The learner can:

2.1 Keep a log showing how they meet expectations over the course of a week

2.2 Describe what support exists to help them realise their place of work responsibilities should they need to access it

 

The learner can:

3.1 Describe how what they do and how they behave influences others around them

3.2 Describe what the consequences would be if they failed to carry out their responsibilities in the place of work

 

 

Unit 25 Working in a team (F/502/3538)

 

 

The learner will:

 

1 Be able to apply the skills needed to form collaborative relationships

 

 

 

 

 

 

 

 

 

 

 

The learner will:

 

2.Be able to adapt their behaviour within a team to ensure successful working relationships are established and maintained

 

 

 

 

 

The learner will:

 

3 Know the approaches that can be used to resolve issues and achieve team goals

 

 

The learner can:

 

  1. Demonstrate the ability to participate effectively in a team, showing they can:

 help establish a consensus and reach agreements

 be open and receptive to other people’s ideas and input  provide constructive support and feedback to others

 perform their agreed role and assigned tasks in a manner that ensures group success

 

The learner can:

 

2.1 Reflect on their own performance and behaviour in the team and assess the influence this has on others

2.2 Use a range of verbal and non-verbal techniques that help facilitate discussions and support other team members

 

 

The learner can:

 

3.1 Demonstrate some empathy skills in appreciating other team members’ positions

3.2 Demonstrate the ability to compromise if necessary to ensure that the team goals are achieved

 

 

Unit 26 Dealing with conflict (F/502/3569)

 

 

The learner will:

 

1 Understand how conflicts can arise and how they are commonly resolved

 

 

 

 

 

The learner will:

 

  1. Understand what attitudes and behaviours help when dealing with conflict

 

 

 

 

 

 

 

 

 

 

 

The learner will:

 

3 Understand employee rights in the place of work and recognise unacceptable behaviour

 

 

The learner can:

 

1.1 Describe some of the common causes of conflict in the place of work

1.2 Describe 3 different approaches used to prevent conflict arising or escalating

 

 

The learner can:

 

2.1 Demonstrate behaviour and techniques that would help prevent or de-escalate conflict should it arise

 2.2 Describe how language can play an important role in starting or resolving conflict. Look at the role of language in:

 emails

  conversation

  giving instructions

  1. Describe some of the types of language an employee might encounter in the workplace

 

The learner can:

 

3.1 Describe what would constitute unacceptable behaviour and unacceptable language

3.2 Work with one employer’s code of conduct manual or similar document to create a summary of the behaviour and conduct expected

3.3 Collect appropriate information about the rights employees have in the place of work and summarise their findings

 

 

Unit 27 Working with colleagues (A/502/3571)

 

 

The learner will:

 

1 Understand work colleagues’ expectations of them in the place of work

 

 

 

 

 

 

The learner will:

 

2 Know how to use a range of communication skills and techniques to help secure good working relationships with colleagues

 

The learner can:

 

1.1 Describe the expectations their colleagues will have of them as a work colleague

1.2 Assess how they currently behave in relation to these expectations and describe how they can improve how they work with colleagues

 

The learner can:

 

2.1 Describe 3 communication techniques and 2 types of behaviour that can help establish and maintain effective working relationships with colleagues

2.2 Recognise supportive and effective communication techniques and behaviour being used by others

2.3 Demonstrate the ability to use 2 appropriate verbal and 2 non-verbal communication techniques when working with colleagues

 

 

Unit 28 Working with managers (J/502/3573)

 

 

The learner will:

 

1 Appreciate the role of managers and supervisors in the place of work

 

 

 

 

 

 

 

 

 

 

 

 

The learner will:

 

2 Know how to interact positively with a manager or supervisor and understand why this is important

 

 

The learner can:

 

1.1 Outline 3 key features that often form part of a manager’s or supervisor’s role

1.2 Describe 3 different types of manager that may be found in a business and outline the types of responsibilities they may have

1.3 Describe the types of expectations managers and supervisors have of those they manage

1.4 Describe the expectations employees may have of their line managers

 

The learner can:

 

2.1 Demonstrate positive interaction with a manager or supervisor

2.2 Describe the mutual benefits of building effective relationships with managers

 

 

Unit 01 Understanding mindset (K/506/7243)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The learner will:

 

1 Understand how mindset can improve employability

 

The learner can:

1.1 Describe what mindset qualities are attractive to employers

1.2 Identify what mindset qualities they already have and those to be developed to achieve own job goals

1.3 Describe why honesty, commitment, flexibility and accountability are key qualities in a potential employee

1.4 Describe how to show honesty, commitment, flexibility and accountability in own behaviour

1.5 Describe how own mindset qualities could affect their employability

1.6 Produce an action plan to improve own mindset qualities

 

 

Unit 09: Setting your targets (A502/3554)

 

 

 

The learner will:

 

1 Understand how target-setting forms part of formal and informal appraisal

 

 

 

The learner will:

 

2 Know how to set personal targets that are specific, challenging, realistic and achievable, and evaluate their performance against their targets

 

 

The learner can:

 

1.1 Describe why target-setting is important in appraisals

1.2 Describe the types of features that help make good targets in an appraisal system

 

The learner can:

 

2.1 Set personal development targets that are:

  Specific

  challenging

  realistic

  achievable

2.2 Monitor their performance against the targets they have set themselves

2.3 Invite and deal positively with feedback on their progress against their targets

2.4 Describe how they can evaluate performance against their targets and explain how they know if they have been successful or not

 

 

Unit 10: Managing your time (F/502/3555)

 

The learner will:

 

1 Understand how time can be managed and know why time management is important

 

 

 

 

The learner will:

 

2 Be able to plan their own work actively with some autonomy

 

The learner can:

 

1.1 Describe the importance of time management and list 3 potential consequences of poor time management

1.2 Describe the techniques that are available to manage time

 

 

The learner can:

2.1 Plan a piece of work or learning that will involve some time management and show how they will manage their time effectively

2.2 Review their progress against suitable milestones they have identified

2.3 Recognise when support is needed and describe how they can work with an appropriate person to review their time management

 

 

Unit 14: Problem solving in a place of work (A/502/3537)

 

 

 

The learner will:

 

1 Understand the different types of problem they might encounter in the place of work

 

 

 

 

 

 

 

The Learner will:

 

2 Recognise the methods available to develop solutions for straightforward problems

 

 

 

 

 

 

 

 

 

 

 

 

 

The learner will:

 

3 Be able to identify a potential problem and the ways that it might be resolved

 

 

The learner can:

 

  1. Describe 2 main problems that can arise in the place of work in each of the following areas:

 people

 tasks

 resources

 

  1. Describe the impact that these problems can have on a business

 

The learner can:

 

2.1 Describe the main ways that businesses deal with problems related to:

 people

  tasks

 resources

2.2 Compare 2 different methods for solving the same problem in any of the 3 areas listed above

2.3 Explain the method they consider to be the most effective way to deal with the problem, giving reasons to justify their choice

 

 

The learner can:

 

3.1 Select a typical problem and describe the key features.

3.2 Describe how a business could resolve the problem by identifying the:

  options available

  implications of choosing each option

 3.3 Describe how the business would know the problem had been resolved

 

 

Unit 15: ICT for employment (D/502/3563)

 

 

 

 

 

 

 

 

 

 

The learner will:

 

1 Be able to appraise their own technology skills in relation to the different skills needed in different job roles

 

 

 

 

 

 

 

 

 

 

 

The learner will:

 

  1. Know how to use a range of ICT equipment safely and how to use software commonly found in a place of work

 

 

The learner can:

 

1.1 Describe how technology skills requirements can vary from job role to job role giving 3 examples of different job roles that they could apply for and showing what technology skills each requires

1.2 Describe the range of technology likely to be used in an employment sector they would like to work in

1.3 Carry out a self-audit of own ICT skills and familiarity with different technology used in the sector chosen

 

The learner can:

 

  1. Demonstrate safe and appropriate use of:

 a photocopier

 computer and printer

  1. Demonstrate the ability to use word processing software effectively to produce a 3-page report that is appropriately titled, saved and printed out. The report will include:

 use of the spell-checking tool

 a table

 use of titling

 appropriate use of a header and/or footer

  1. Demonstrate the ability to use email (or webmail) effectively, including being able to:

 send email with an attachment

 receive and respond to email appropriately

 

 

Unit 18 Understanding risk (R/502/3561)

 

 

 

 

The learner will:

 

1 Understand risk and what it means for a local business

 

The learner can:

 

  1. Describe what constitutes risk for businesses giving 3 examples 1.2 Research one local business and describe:

 the key risks that might be encountered in the place of work

 the contingency plans in place to mitigate against each risk described

 

 

 

Unit 19 Understanding and coping with change (Y/502/3559)

 

 

 

The learner will:

 

1 Understand why change can happen in the place of work and some of the positive and negative impacts

 

 

 

 

 

 

 

 

 

The learner will:

 

2 Understand the reactions of others to change and how these reactions can be supported

 

The learner can:

 

1.1 Describe the types of change that could occur in a place of work and provide examples of each. The types of changes will include technology, staff and 2 other examples

1.2 Describe a positive and negative change associated with the 4 types of change identified above

1.3 Describe why changes can happen in the place of work

 

The learner can:

 

2.1 Describe the types of reactions others may have to change and explain why they may have these reactions

2.2 Describe how they themselves perceive change, giving an honest appraisal of any concerns they might have

2.3 Outline the types of support networks that exist to help people cope with change in the place of work and provide examples for at least 2

 

 

Unit 22 Following instructions (K/502/3565)

 

 

 

The learner will:

 

1 Be able to follow verbal and written instructions related to work-based tasks

 

 

The learner can:

 

1.1 Describe why following instructions is important in work- based situations

1.2 Demonstrate their ability to follow verbal and written instructions in 3 different situations, showing they can:

  use active listening skills

  show appropriate use of questioning skills to clarify their understanding

  record the instructions in an appropriate way

1.3 Describe problems that can prevent understanding of verbal and written instructions and how they can be resolved

1.4 Describe 2 situations where following instructions and/or not following instructions can be unsafe

 

 

Unit 23  Understanding your responsibilities in the workplace (M/502/3566)

 

 

The learner will:

 

1 Understand their responsibilities as an individual within the place of work

 

 

 

 

The learner will:

 

  1. Know how to take responsibility for completing work tasks

 

 

 

 

The learner will:

 

3 Understand impact of own actions and behaviours

 

The learner can:

 

1.1 Describe the expectations your line manager has of you

1.2 Describe the expectations your fellow employees have of you

1.3 Describe the health and safety responsibilities you have as an employee

 

The learner can:

2.1 Keep a log showing how they meet expectations over the course of a week

2.2 Describe what support exists to help them realise their place of work responsibilities should they need to access it

 

The learner can:

3.1 Describe how what they do and how they behave influences others around them

3.2 Describe what the consequences would be if they failed to carry out their responsibilities in the place of work

 

 

Unit 25 Working in a team (F/502/3538)

 

 

The learner will:

 

1 Be able to apply the skills needed to form collaborative relationships

 

 

 

 

 

 

 

 

 

 

 

The learner will:

 

2.Be able to adapt their behaviour within a team to ensure successful working relationships are established and maintained

 

 

 

 

 

The learner will:

 

3 Know the approaches that can be used to resolve issues and achieve team goals

 

 

The learner can:

 

  1. Demonstrate the ability to participate effectively in a team, showing they can:

 help establish a consensus and reach agreements

 be open and receptive to other people’s ideas and input  provide constructive support and feedback to others

 perform their agreed role and assigned tasks in a manner that ensures group success

 

The learner can:

 

2.1 Reflect on their own performance and behaviour in the team and assess the influence this has on others

2.2 Use a range of verbal and non-verbal techniques that help facilitate discussions and support other team members

 

 

The learner can:

 

3.1 Demonstrate some empathy skills in appreciating other team members’ positions

3.2 Demonstrate the ability to compromise if necessary to ensure that the team goals are achieved

 

 

Unit 26 Dealing with conflict (F/502/3569)

 

 

The learner will:

 

1 Understand how conflicts can arise and how they are commonly resolved

 

 

 

 

 

The learner will:

 

  1. Understand what attitudes and behaviours help when dealing with conflict

 

 

 

 

 

 

 

 

 

 

 

The learner will:

 

3 Understand employee rights in the place of work and recognise unacceptable behaviour

 

 

The learner can:

 

1.1 Describe some of the common causes of conflict in the place of work

1.2 Describe 3 different approaches used to prevent conflict arising or escalating

 

 

The learner can:

 

2.1 Demonstrate behaviour and techniques that would help prevent or de-escalate conflict should it arise

 2.2 Describe how language can play an important role in starting or resolving conflict. Look at the role of language in:

 emails

  conversation

  giving instructions

  1. Describe some of the types of language an employee might encounter in the workplace

 

The learner can:

 

3.1 Describe what would constitute unacceptable behaviour and unacceptable language

3.2 Work with one employer’s code of conduct manual or similar document to create a summary of the behaviour and conduct expected

3.3 Collect appropriate information about the rights employees have in the place of work and summarise their findings

 

 

Unit 27 Working with colleagues (A/502/3571)

 

 

The learner will:

 

1 Understand work colleagues’ expectations of them in the place of work

 

 

 

 

 

 

The learner will:

 

2 Know how to use a range of communication skills and techniques to help secure good working relationships with colleagues

 

The learner can:

 

1.1 Describe the expectations their colleagues will have of them as a work colleague

1.2 Assess how they currently behave in relation to these expectations and describe how they can improve how they work with colleagues

 

The learner can:

 

2.1 Describe 3 communication techniques and 2 types of behaviour that can help establish and maintain effective working relationships with colleagues

2.2 Recognise supportive and effective communication techniques and behaviour being used by others

2.3 Demonstrate the ability to use 2 appropriate verbal and 2 non-verbal communication techniques when working with colleagues

 

 

Unit 28 Working with managers (J/502/3573)

 

 

The learner will:

 

1 Appreciate the role of managers and supervisors in the place of work

 

 

 

 

 

 

 

 

 

 

 

 

The learner will:

 

2 Know how to interact positively with a manager or supervisor and understand why this is important

 

 

The learner can:

 

1.1 Outline 3 key features that often form part of a manager’s or supervisor’s role

1.2 Describe 3 different types of manager that may be found in a business and outline the types of responsibilities they may have

1.3 Describe the types of expectations managers and supervisors have of those they manage

1.4 Describe the expectations employees may have of their line managers

 

The learner can:

 

2.1 Demonstrate positive interaction with a manager or supervisor

2.2 Describe the mutual benefits of building effective relationships with managers