Parent and Student Support


Support and Guidance Downloads

Please click below to download our Student Support Guidance

  1. Mental Wellbeing – Student Support and Guidance
  2. Autism - Student Support and Guidance
  3. West Kent Partnership Suport Services

COVID Letter

Watch our video to support your children working remotely

Further to the ‘Parent and Student Support Guidance’ documents that have been available to download from the ‘Parent and Student Support’ section of our Home Learning website resources since our school closed, I wanted to draw parent and carers’ attention to some new additional Emotional Wellbeing and Mental Health support that is available.

We have seen an increase in distress in young people during this period of lockdown, specifically 10 to 16 year olds who are feeling socially isolated and may be struggling with conflict or relationship difficulties at home.  In addition, we know that young people who display behaviours associated with neurodevelopment conditions such as Autism Spectrum Disorder (ASD) and/or ADHD are likely to find it more difficult to recognise their distress and access support associated with their wellbeing.

Since our school closed, we have ensured we are doing everything we can to identify and support any of our students who may be particularly vulnerable to emotional distress at this time and will continue to do so. However, I would like to draw your attention to a range of external support available to our students and their families.  I would encourage our students and their families to access these resources so they can help support themselves.

If families or students are not sure what support is needed, then they can call the KCC Single Point of Access (SPA) on 0300 123 4496 to talk through what information, advice and support might be appropriate.  This is also the number to call if a child needs urgent mental health support.

For people of all ages needing immediate mental health support, just text the word “Kent” or “Medway” to 85258.  This is a new 24/7 text service provided by SHOUT and the Crisis Text Line as part of the ‘Kent and Medway Release the Pressure’ campaign.

Other services that our students and their families can access directly are:

  • Kooth is a mental health and wellbeing online platform for young people aged 10 to 16 across the whole of Kent. The service is free and can be accessed at It’s a place to get advice, information and support 24/7. Young people can chat to a friendly qualified counsellor Monday to Friday between 12 noon and 10pm and Saturday and Sunday between 6pm and 10pm. 
  • Accessing or to learn about mental health and find tips and resources to keep emotionally healthy.
  • Texting ChatHealth for support around physical and mental health on 07520 618850. The number is monitored Monday to Friday, 9am to 5pm.
  • Self-referring to the Children and Young People’s Counselling Service at
  • Accessing the Big White Wall if aged 16+ for anonymous support through

The Malling School is a place where most of our students feel safe and secure.  Our staff are a trusted source of information and support and we will continue to do everything possible to support you and your child’s academic progress, mental health and personal development.  Please continue to contact us should you need additional support but please take advantage of these excellent systems of support available to you, if needed.

I hope you and your families are well.

Paul Williams

Deputy Headteacher


Reachout Youth

Reachout Youth is adapting its services and has gone virtual, providing support to 13-19 year olds who may be experiencing emotional or mental health difficulties. They are offering:

  • Weekly virtual peer support groups
  • One-to-one telephone support
  • Weekly support packs, including tips for managing wellbeing

We commend their services to you.  They are currently accepting new referrals.

More information can be found on their Facebook page and website

Click here to view the Virtual Poster